Sometimes troubleshooting reaches a point where fixing the problem yourself no longer makes sense. This page helps you identify the right type of help to look for based on the issue you’re experiencing.
You don’t need to know technical terms or guess who to contact. Use the sections below to decide what kind of support is appropriate when DIY steps don’t resolve the problem.
Website Issues
Common errors can often be identified using our Website not loading guide before seeking a developer.
Choose this type of help if:
-
Errors keep returning after troubleshooting
-
Multiple pages are affected
-
Changes don’t stick or revert on their own
-
The issue appears for all visitors
Types of help to look for:
-
Website hosting provider support
-
Website technical support services
-
Short-term freelance website troubleshooting
These issues are often server-side or configuration-related and usually can’t be fixed locally.
Internet & DNS Issues
Before calling your ISP, check our guide on Router lights explained to see if the issue is with your equipment.
Choose this type of help if:
-
Websites fail to load across multiple devices
-
DNS errors persist after clearing cache
-
Internet access works on some networks but not others
-
The issue affects apps, email, and websites together
Types of help to look for:
-
Internet Service Provider (ISP) support
-
DNS provider support
-
Network or connectivity specialists
These problems often originate outside your device or browser.
Device & Browser Issues
Choose this type of help if:
-
The problem only happens on one device
-
Websites behave differently across browsers
-
Apps or browsers crash or freeze
-
The issue disappears on another device
Types of help to look for:
-
Device repair or diagnostics services
-
Operating system support
-
Browser or software specialists
These are usually local issues tied to settings, updates, or compatibility.
Business or Ongoing Problems
Choose this type of help if:
-
Downtime affects a business or workflow
-
Problems return frequently
-
You need monitoring instead of one-time fixes
-
Performance or reliability matters long-term
Types of help to look for:
-
Managed hosting services
-
Website monitoring tools
-
Ongoing IT or technical support providers
At this stage, professional oversight is often more efficient than repeated troubleshooting.
How This Page Fits With Our Guides and Fixes
-
Fix articles help you try safe, step-by-step solutions
-
Guides help you understand what’s happening
-
This Services page helps you decide what to do when DIY stops working
You’re not expected to fix everything yourself. Knowing when to stop is part of troubleshooting.
Final Note
If a problem continues across devices, networks, or time, it’s usually not something you’re doing wrong. It simply means the issue lives outside your local setup — and that’s when the right kind of help matters.